a. Q-Regime H.323 Softswitch, Q-SIPIQ Softswitch, IVR, Q-Bill, Callshop Server technical support.
b. Customer Cisco router, switch, CallManager, Unity technical support.
c. Service provisioning and troubleshooting on customer side (Cisco router, switch, VoIP gateway, Quintum VoIP gateway).
d. Provide VoIP proposal as per customer’s requirement. Develop accounts and sustain with follow-up to foster a long-term business relationship
Convergys, Canada
Windows XP Support Professional
Convergys, Canada
Aug 2002 - Aug 20031 year 1 month
a. Answer customer phones
b. Solve customer computer problems with Windows XP (Home/Professional)
China Telecom Network Specialist
China Telecom
Sep 1998 - Jul 20023 years 11 months
*Joined in the Xiamen IDC project.
a.Design the IP based LAN and WAN structure for complicated application environment (WEB, EMAIL, ORACLE etc).
b.Accomplish configuration of Cisco Devices: Router 12008, 3640, Catalyst 6509 with MSFC, 3548G, 2948G-L3.
c.Configure Gigabit Ethernet, 802.1q trunking, VLAN, PVLAN, VTP, POS, OSPF, Static Route and Multi Layer switching.
d.Configure PPP, ISDN, and CE-1 for customer access.
e.Design network backup strategy, setup HSRP, OSPF backup route and static backup route for network calamity recovery.
f.Design network security strategy, setup PIX, and configure VPN, ACL, NAT and AAA Server to protect IDC resources.
g.Setup and configure CiscoWorks on Solaris to manage routers and switches, Sniffer on Windows to inspect and analysis network status.
*Participated in the Xiamen Metropolitan-area Broadband Network.
a.Accomplish configuration of Cisco Devices: Router 12016, Catalyst 6509 with MSFC, Cisco 7206VXR, 3500/2900 series switches.
b.Configure Gigabit Ethernet, 802.1q trunking, VLAN, PVLAN, VTP, PPPOE, OSPF, BGP, Static Route, Route Redistribution and Multi Layer switching.
c.Design network backup strategy, setup BGP backup route for network calamity recovery.
d.Design network security strategy, setup CiscoACS Radius Server, PIX, and configure VPN, ACL.
e.Setup and configure CiscoWorks on Solaris to manage routers and switches.
*Participated in the OA intranet infrastructure reformation project.
a.Accomplish configuration of Cisco Devices: Catalyst 8540 MSR, Router 7500, 7200, 4700, 3640, 2500, and Catalyst 2948G.
b.Configure OSPF, HSRP, and Multi Layer switching.
c.Configure HDSL, POS, ATM PVC, Frame Relay, PPP, DDR, ISDN, and CE-1.
d.Implement LAN: Gigabit Ethernet, FEC, ISL trunking, VLAN, VTP.
e.Setup PIX and configure ACL, NAT to protect enterprise resources.
f.Setup and configure CiscoWorks on Solaris to manage routers and switches, Sniffer on Windows to inspect and analysis network status.
https://ca.linkedin.com/in/andy-huang-0886636
Manager, IT Core Infrastructure
Dominion Voting Systems 2013 - Present 7 years
Senior Network Engineer
QiiQ Communications Inc.
Jun 2004 - Apr 20061 year 11 months
a. Q-Regime H.323 Softswitch, Q-SIPIQ Softswitch, IVR, Q-Bill, Callshop Server technical support. b. Customer Cisco router, switch, CallManager, Unity technical support. c. Service provisioning and troubleshooting on customer side (Cisco router, switch, VoIP gateway, Quintum VoIP gateway). d. Provide VoIP proposal as per customer’s requirement. Develop accounts and sustain with follow-up to foster a long-term business relationship
Convergys, Canada
Windows XP Support Professional
Convergys, Canada
Aug 2002 - Aug 20031 year 1 month
a. Answer customer phones b. Solve customer computer problems with Windows XP (Home/Professional)
China Telecom Network Specialist
China Telecom Sep 1998 - Jul 20023 years 11 months
*Joined in the Xiamen IDC project. a.Design the IP based LAN and WAN structure for complicated application environment (WEB, EMAIL, ORACLE etc). b.Accomplish configuration of Cisco Devices: Router 12008, 3640, Catalyst 6509 with MSFC, 3548G, 2948G-L3. c.Configure Gigabit Ethernet, 802.1q trunking, VLAN, PVLAN, VTP, POS, OSPF, Static Route and Multi Layer switching. d.Configure PPP, ISDN, and CE-1 for customer access. e.Design network backup strategy, setup HSRP, OSPF backup route and static backup route for network calamity recovery. f.Design network security strategy, setup PIX, and configure VPN, ACL, NAT and AAA Server to protect IDC resources. g.Setup and configure CiscoWorks on Solaris to manage routers and switches, Sniffer on Windows to inspect and analysis network status. *Participated in the Xiamen Metropolitan-area Broadband Network. a.Accomplish configuration of Cisco Devices: Router 12016, Catalyst 6509 with MSFC, Cisco 7206VXR, 3500/2900 series switches. b.Configure Gigabit Ethernet, 802.1q trunking, VLAN, PVLAN, VTP, PPPOE, OSPF, BGP, Static Route, Route Redistribution and Multi Layer switching. c.Design network backup strategy, setup BGP backup route for network calamity recovery. d.Design network security strategy, setup CiscoACS Radius Server, PIX, and configure VPN, ACL. e.Setup and configure CiscoWorks on Solaris to manage routers and switches. *Participated in the OA intranet infrastructure reformation project. a.Accomplish configuration of Cisco Devices: Catalyst 8540 MSR, Router 7500, 7200, 4700, 3640, 2500, and Catalyst 2948G. b.Configure OSPF, HSRP, and Multi Layer switching. c.Configure HDSL, POS, ATM PVC, Frame Relay, PPP, DDR, ISDN, and CE-1. d.Implement LAN: Gigabit Ethernet, FEC, ISL trunking, VLAN, VTP. e.Setup PIX and configure ACL, NAT to protect enterprise resources. f.Setup and configure CiscoWorks on Solaris to manage routers and switches, Sniffer on Windows to inspect and analysis network status.