This makes my IT blood boil. There is no way a machine is 'not online' if there's an active helpdesk with the ability to remote in on a whim. Even if the machines 'dont have internet' by some group policy fuckery, her ignorant statement (and I'll call it ignorant for now because I'm damn sure she doesn't know how computers work in the slightest - ID-10T likely) should be a catalyst to call in to greater question of Dominion's machines/coding.
For those who aren't in to computers or don't work on them daily, here's an example of a 'machine that doesn't have internet'; a local administrator of the machine can set a local group policy against a service/user account (group) that disallows the user from surfing the internet (either be some DNS fuckery or disabling the NIC upon sign-in). In the bottom corner of the machine will show up as 'no internet'. That being said, the machine will still have access to network shares/applications. However, I sign in as a local administrator, the policy doesn't apply to me and I have access to the entire internet. The secondary possibility of 'no internet on the machine' is that the administrator could've also written a group policy that disables Internet Explorer/Edge. By removing install rights, it would prevent Chrome/Firefox/etc from being installed, thus 'no internet' by her intelligence level.
TL:DR - No internet, no remote support. Remote support can get in, the machine is connected to the internet. Either she can't put 2 and 2 together, or chooses to be willfully ignorant to save face.
DNS - how your computer translates website names to IP addresses and vise versa
NIC - Network Interface Card - WIFI or hardline connection
First post since lingering here since the beginning of time, even across the plebbit days. Other IT 'pedes feel free to chime in. :)
This makes my IT blood boil. There is no way a machine is 'not online' if there's an active helpdesk with the ability to remote in on a whim. Even if the machines 'dont have internet' by some group policy fuckery, her ignorant statement (and I'll call it ignorant for now because I'm damn sure she doesn't know how computers work in the slightest - ID-10T likely) should be a catalyst to call in to greater question of Dominion's machines/coding.
For those who aren't in to computers or don't work on them daily, here's an example of a 'machine that doesn't have internet'; a local administrator of the machine can set a local group policy against a service/user account (group) that disallows the user from surfing the internet (either be some DNS fuckery or disabling the NIC upon sign-in). In the bottom corner of the machine will show up as 'no internet'. That being said, the machine will still have access to network shares/applications. However, I sign in as a local administrator, the policy doesn't apply to me and I have access to the entire internet. The secondary possibility of 'no internet on the machine' is that the administrator could've also written a group policy that disables Internet Explorer/Edge. By removing install rights, it would prevent Chrome/Firefox/etc from being installed, thus 'no internet' by her intelligence level.
TL:DR - No internet, no remote support. Remote support can get in, the machine is connected to the internet. Either she can't put 2 and 2 together, or chooses to be willfully ignorant to save face.
DNS - how your computer translates website names to IP addresses and vise versa NIC - Network Interface Card - WIFI or hardline connection
First post since lingering here since the beginning of time, even across the plebbit days. Other IT 'pedes feel free to chime in. :)