The trouble for United is that that doesn’t matter. There’s this thing in Burgerland called “the Americans with Disabilities Act” which requires that business entities make reasonable accommodations for people who medically cannot comply with whatever requirements they have. For stores that usually means online ordering or curbside pickup or mobility scooters. For airlines, there fundamentally aren’t any, so United’s choices in this situation were
Let the family stay with the kid on the airplane, and do not bother them further until other rules are violated
Start the process of simultaneously losing customers during the industry’s worst crisis ever and ramming the long dick of litigation straight in to their puckered assholes
The trouble for United is that that doesn’t matter. There’s this thing in Burgerland called “the Americans with Disabilities Act” which requires that business entities make reasonable accommodations for people who medically cannot comply with whatever requirements they have. For stores that usually means online ordering or curbside pickup or mobility scooters. For airlines, there fundamentally aren’t any, so United’s choices in this situation were
Let the family stay with the kid on the airplane, and do not bother them further until other rules are violated
Start the process of simultaneously losing customers during the industry’s worst crisis ever and ramming the long dick of litigation straight in to their puckered assholes