Uh sounds to me like you're in the wrong profession. Being an RN means you're supposed to help people and oh, NURSE people. So if some family member comes up to you and needs help, then you should help them and that means finding them help, even if they're not your assigned patient. Otherwise, why are you there? You're everything that's wrong with the medical profession.
I called the patients nurse and let them know the family member was really mad about them needing to go to the bathroom. We do find help, but typically the patient won't have used the call light and will have just told the cleaning lady or the wrong staff what they want and then get all mad when nothing gets done and instead of speaking up sooner again they wait til they are fuming before they say anything else and it makes much ado about something that could've been avoided so easily.
One time a family member told the tech they wanted wanted an x-ray update on their family member, the tech told me, and I was doing my job and helping my patients and in a great mood. When I was done with what I was doing, I went to the room and the family member then started immediately yelling at me about how long she had been waiting. It was only 20 minutes.
Older people can be nice and sweet, but some lose the patience they had in their earlier years and they get stuck in their routine and being in the hospital gets them out of that routine so they are unhappy and mad and you're the one they take all their frustration out on.
Medical staff needs their downtime for charting and to mentally and physically recharge. Burnout is a huge problem in the profession. People assume the staff is just sitting there doing nothing and is therefore just lazy, and it's ridiculous.
I do my best to take care of my patients, and how dare I get mad when some random guy starts yelling at me for a patient that's not even mine. There's no downtime to destress and then you have to deal with verbal abuse coming from patients and more commonly family members. Before I left work last night I consoled one of the secretaries who was crying because a family member had yelled at her over a purse and she had no clue who the patient was or control about it. That's not the first time she's been yelled at by family recently and she's applied for a job elsewhere.
It's easy to judge us all as being horrible people, but the system sucks and needs an overhaul. The people at the top in administration screw us over with staffing and it burns us out and makes it rougher on our patients. I do I best I can, but we hire quite a few bums out of school and management wants us all to help them, but they can't even do the basics and are perpetually behind. When they work I'm picking up the slack and teaching them basic stuff that could save some people's lives like don't shoot the cathflo you put in a picc line into the patient after it's done, but to pull it out in some blood and discard it. A nurse screwed up like that months ago and almost killed someone cuz our training sucks and we don't hire good GNs and so while I may be everything wrong with nursing I'm the one telling people that this guy has cold antibodies for his blood and needs it warmed up or else you risk a rejection reaction, and the night nurse goes oh really, the last time they gave it to him without warming it up, even though the warmers been in his room for weeks.
Like I said earlier, you choose a profession to console and help NURSE and heal people. If you didn't know that people would be upset when their family member is in pain, under duress, scared, at one of their worst times in their life, that's not anyone's problem but your own. It comes with the territory. Either develop thick skin and realize it's part of your job or don't and find another profession.
She could helpfully help an unknown patient and make them worse because she doesn't know some important detail, even about something that seems as simple as getting a demented 200 lb person with two IVs to the bathroom. Also, she would then be taking time from her own. Getting the responsible person to do the job and/or changing the way work is divided is a safer solution for everyone.
Uh sounds to me like you're in the wrong profession. Being an RN means you're supposed to help people and oh, NURSE people. So if some family member comes up to you and needs help, then you should help them and that means finding them help, even if they're not your assigned patient. Otherwise, why are you there? You're everything that's wrong with the medical profession.
I called the patients nurse and let them know the family member was really mad about them needing to go to the bathroom. We do find help, but typically the patient won't have used the call light and will have just told the cleaning lady or the wrong staff what they want and then get all mad when nothing gets done and instead of speaking up sooner again they wait til they are fuming before they say anything else and it makes much ado about something that could've been avoided so easily.
One time a family member told the tech they wanted wanted an x-ray update on their family member, the tech told me, and I was doing my job and helping my patients and in a great mood. When I was done with what I was doing, I went to the room and the family member then started immediately yelling at me about how long she had been waiting. It was only 20 minutes.
Older people can be nice and sweet, but some lose the patience they had in their earlier years and they get stuck in their routine and being in the hospital gets them out of that routine so they are unhappy and mad and you're the one they take all their frustration out on.
Medical staff needs their downtime for charting and to mentally and physically recharge. Burnout is a huge problem in the profession. People assume the staff is just sitting there doing nothing and is therefore just lazy, and it's ridiculous.
I do my best to take care of my patients, and how dare I get mad when some random guy starts yelling at me for a patient that's not even mine. There's no downtime to destress and then you have to deal with verbal abuse coming from patients and more commonly family members. Before I left work last night I consoled one of the secretaries who was crying because a family member had yelled at her over a purse and she had no clue who the patient was or control about it. That's not the first time she's been yelled at by family recently and she's applied for a job elsewhere.
It's easy to judge us all as being horrible people, but the system sucks and needs an overhaul. The people at the top in administration screw us over with staffing and it burns us out and makes it rougher on our patients. I do I best I can, but we hire quite a few bums out of school and management wants us all to help them, but they can't even do the basics and are perpetually behind. When they work I'm picking up the slack and teaching them basic stuff that could save some people's lives like don't shoot the cathflo you put in a picc line into the patient after it's done, but to pull it out in some blood and discard it. A nurse screwed up like that months ago and almost killed someone cuz our training sucks and we don't hire good GNs and so while I may be everything wrong with nursing I'm the one telling people that this guy has cold antibodies for his blood and needs it warmed up or else you risk a rejection reaction, and the night nurse goes oh really, the last time they gave it to him without warming it up, even though the warmers been in his room for weeks.
Like I said earlier, you choose a profession to console and help NURSE and heal people. If you didn't know that people would be upset when their family member is in pain, under duress, scared, at one of their worst times in their life, that's not anyone's problem but your own. It comes with the territory. Either develop thick skin and realize it's part of your job or don't and find another profession.
She could helpfully help an unknown patient and make them worse because she doesn't know some important detail, even about something that seems as simple as getting a demented 200 lb person with two IVs to the bathroom. Also, she would then be taking time from her own. Getting the responsible person to do the job and/or changing the way work is divided is a safer solution for everyone.