I sell online and have had packages sitting "In Transit" for weeks. Some weren't even scanned by the carrier when shipped and only showed up at a sorting facility a state away.
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I sell online and have had packages sitting "In Transit" for weeks. Some weren't even scanned by the carrier when shipped and only showed up at a sorting facility a state away.
I have a package that I ordered over a month ago that hasn’t been scanned since December 12th. It’s literally 10 miles from my home. I opened a case and asked if it was lost or if I could physically pick it up since it included Christmas gifts. I was told I could not get it and that it was delayed due to COVID. I still don’t know if it’s been lost. It was $200 worth of gifts for my children that I ordered on NOVEMBER 23rd. Still no scans on it. Gifts for my husband? Same problem. Hits a dead space of scanning and $150 in Christmas gifts ordered December 1st never made it for Christmas Day.
What worked for me on one shipment with an extremely vocal, angry customer was reporting it as Lost Mail. Opening an investigative case doesn't seem to do anything except a call from the final post office saying they don't have it there.
After two weeks, I reported it lost and to ship back to me if found. What do you know? It magically appeared at the sorting facility that night and was delivered the next morning (to the customer). Not saying it's guaranteed to work, so YMMV.