I'm sorry if it took extra time for you to get through, but "their options have changed" to make it harder for you to get through. I spent time on the phone with them asking questions that they could not answer until they just got fed up with me. They appeared to be temps hired to answer the phones, as they said they were all sitting around eating bonbons and waiting to help. Liars. I did get a neat website address that is now getting lots of memes. from me. [email protected]