I took a trip back in July and they rebooked me a week before to a lesser hotel. Then I rebooked a different hotel in the same chain (Marriott) and they rebooked me the day before to the same lesser hotel. Basically, they were letting people book the nicer hotels, and if they didn’t have enough reservations, they’d just rebook you to a different hotel they were keeping open.
I was pissed, but it did show that the hotel chains were trying to open if they had enough demand.
I've not had that happen this year but I've only used Marriot for business and haven't so since early 2019. IHG and Hilton have so far always honored my reservations and Holiday Inn has upgraded me to suites for free multiple times for the past year as well.
I took a trip back in July and they rebooked me a week before to a lesser hotel. Then I rebooked a different hotel in the same chain (Marriott) and they rebooked me the day before to the same lesser hotel. Basically, they were letting people book the nicer hotels, and if they didn’t have enough reservations, they’d just rebook you to a different hotel they were keeping open.
I was pissed, but it did show that the hotel chains were trying to open if they had enough demand.
I've not had that happen this year but I've only used Marriot for business and haven't so since early 2019. IHG and Hilton have so far always honored my reservations and Holiday Inn has upgraded me to suites for free multiple times for the past year as well.