The lingo is "canned response" but yeah, its just a script most of the time.
If you are still in help desk, first of all, thank you for your support. Also, consider adding a "circle back" canned response to your scripts. I hear it is all the rage these days.
Former employee. It’s all scripted.
The lingo is "canned response" but yeah, its just a script most of the time.
If you are still in help desk, first of all, thank you for your support. Also, consider adding a "circle back" canned response to your scripts. I hear it is all the rage these days.