Thats likely true, there is historical precedent for it. I don't know anything specifically about Chewy's management team.
However I will say that Eugene H. from customer service did a fine job in giving a neutral, supportive, nonjudgemental reply. Eugene may even agree with the customer, but can't say so.
Thats likely true, there is historical precedent for it. I don't know anything specifically about Chewy's management team.
However I will say that Eugene H. from customer service did a fine job in giving a neutral, supportive, nonjudgemental reply. Eugene may even agree with the customer, but can't say so.
Eugene H clicked ‘copy’ and ‘paste’ on a pre-written response.
Could be that too.
Former employee. It’s all scripted.