Fuck 'em.
When I called Chase about an issue with my account, I entered the byzantine world of a too-big-to-fail bank IVR system. I waited over 30 minutes just to get through and be told that they had to transfer me to another department. Another wait of 15 minutes. (Why not record the customer's phone number and call them back when a rep is available? I guess that would cost too much money.) Then, when I finally get the right live person on the line, she has the nerve to tell me they are recording the call - but when I told them I was also recording the call, they say that's not allowed.
This is not customer service - it's customer disservice. It's abuse.
FYI:
The proper response to "This call is being recorded" is to say "Great, So both of us know this call is being recorded." Having that on record makes the recorded call legal in all 50 states (Both parties are aware that the call is being recorded).
The more you know...
underrated comment, savage, and highly relevant! thank you and will use