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posted ago by Mohawkian ago by Mohawkian +662 / -0

Fuck 'em.

When I called Chase about an issue with my account, I entered the byzantine world of a too-big-to-fail bank IVR system. I waited over 30 minutes just to get through and be told that they had to transfer me to another department. Another wait of 15 minutes. (Why not record the customer's phone number and call them back when a rep is available? I guess that would cost too much money.) Then, when I finally get the right live person on the line, she has the nerve to tell me they are recording the call - but when I told them I was also recording the call, they say that's not allowed.

This is not customer service - it's customer disservice. It's abuse.

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4
Staatssicherheit 4 points ago +5 / -1

Do you use the shipping part of it? Because you can get free shipping on orders >$25 without prime.

I've cancelled Prime and tried to not shop on Amazon as much as possible. The reality is that there are some products that are not available locally and Amazon is the only alternative. Some products on Amazon don't even have their own website that I buy from.

If you have to use Amazon, break up your order in increments of $25. Return anything that you don't like. Be a bad money losing customer.

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jbDonuts 2 points ago +2 / -0

I've been leaning on ebay more.

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Staatssicherheit 2 points ago +3 / -1

Newegg. Monoprice. As far as on-line alternatives.

Anybody else have any other good non-Amazon websites?