Fuck 'em.
When I called Chase about an issue with my account, I entered the byzantine world of a too-big-to-fail bank IVR system. I waited over 30 minutes just to get through and be told that they had to transfer me to another department. Another wait of 15 minutes. (Why not record the customer's phone number and call them back when a rep is available? I guess that would cost too much money.) Then, when I finally get the right live person on the line, she has the nerve to tell me they are recording the call - but when I told them I was also recording the call, they say that's not allowed.
This is not customer service - it's customer disservice. It's abuse.
I used to work for a large bank primarily speaking to borrowers on the phone. I didn't have a lot of requirements, but saying 'This call is on a monitored and recorded line' was 100% mandafuckingtory. Phone calls are pulled and reviewed by a team of auditors and you will be dinged if you failed to mention this. After a few, it's your job. I fucking love that you said you were also recording the call.. I wouldn't exactly know what to say if someone mentioned that, but I am sure I would have muted so I could laugh my ass off.
She said if I'm recording, the call is over. In other words, fuck you, customer. Too funny.