"Donald J. Trump and Melania Trump enjoy hearing from the American people. In an effort to ensure that your requests and comments are received in a timely manner, it is strongly encouraged that you submit all correspondence online. President and Mrs. Trump prefer not to receive letters, gifts, inquiries, and invitations through the mail.
Why? Please explain.
"Donald J. Trump and Melania Trump enjoy hearing from the American people. In an effort to ensure that your requests and comments are received in a timely manner, it is strongly encouraged that you submit all correspondence online. President and Mrs. Trump prefer not to receive letters, gifts, inquiries, and invitations through the mail.
Thank you so much for your understanding." https://www.45office.com/info/share-your-thoughts
This was the directive from DJT when the new website was announced.
So his “aides” can control the message and keep him isolated from his supporters, of course.