She was at work, used the information available to her based on her position and put the bank at risk. This is the epitome of being stupid to gain the self satisfaction of feeling good.

If you ever own a business, you would understand the move made by the bank.

Aside from that, it’s not her business to get involved with a customers needs beyond what her job description entails. This dumb broad could just have easily ended up dead. It’s none of her business what a customers personal problems might be and reaching out to this person is a violation of trust with the bank.