“They’re shocked to discover they can’t just walk out of the store with a gun.”

Also from the article:

We tried to look at just who the new firearm purchasers were and we believe that more than 60% of these individuals were first time buyers. I can’t describe the amount of fear in my staff as we had the buyers show proof of safe handling as part of the purchase process as required by law. You have never seen so many barrels pointed at sales staff and other customers. It was truly frightening. We had to keep stopping the process to give quick safety lessons. We are adding many more basic classes in the coming weeks and encouraged these buyers to please attend. We hope they do.

There is a lot more in the article about the reaction and behavior of outraged leftists that suddenly discovered how hard it was to buy a gun.

Then, some of them went home and wrote negative Yelp reviews because the business was simply following California law.