I remember working at a computer shop a client had one hell of a time with Dell, dead out of the box but it was sitting in the box for months. He went on a 30 minute rant about the run-around they gave him, crazy ranting and theatrics, but never directed at us. And that man got his computer refunded months after the return period. We rmaed it. I can't think about Dell without picturing that guy flopping on the floor like a caught fish with a hook in is mouth.