Discover card blocking charges to fundraisers for Kyle Rittenhouse
(media.patriots.win)
🐂 Bullshit 💩
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I just sent them a chat message. They asked for time to "review my question."
Got a response: "I’m a supervisor with our Digital Servicing department. Thank you for your feedback. Our decision was based on that website’s violation of our operating regulations. We will forward your feedback to our HQ team."
Replied: "I've seen the email, you liar. 'Because there already has been media coverage of payment companies supporting the campaign, we anticipate the possibility of feedback from outside audiences.' Do you want to amend your answer or keep lying to your customers?"
No response for over 10 minutes, then got a: "If you have any account related questions, please do let us know. I hope you have a good rest of your day."
You were chatting with a bot.
it definitely wasn't. The initial response was very personalized. They had to go get someone. They've sent me messages before. It's not a bot.
The AI is really advanced. Do you think you're the first person who has asked the question you asked? I was in the banking industry/customer service/account management. You were chatting with a bot.
Bots don't take 10 minutes to respond fyi.
lol whatever makes you feel good, but maybe read the email posted here? It provides a recommendation as to how representatives should respond to the question in the chat...
Anyway, if it was a bot with "really advanced" AI, I don't think it would have given such intentionally vague and evasive responses. That would be pretty worthless AI.
Also, yes, I was probably one of the first to ask the question I did.
No. Bots don't take 10 minute to reply. That's literally the entire point of using a bot - prompt communication with the customer.
No, that was a human. Most call centers permit you to "end the call" if somebody says something to trap you, can't be given a satisfying answer, and you can't do anything about it.
Railing against the minions won't help anything. Then again, I can't tell you who to complain at. That is the catch, isn't it? Leaving in droves is really the only option, but sheesh, I almost never run into customers with a discover card.
I don't use Discover myself, but yeah, most of the payment processors pull stuff like this. VISA, to their credit, tries to stay out of these issues, but they strike me as wanting to also flee at first chance given.
We are all slaves to the bankers now...
and there it is
Might as well have been a confession