When the critical race theory class launched, The CEO Alan Schnitzer emailed the workers saying:

"Last month, in the wake of the recent, tragic reminders of racial inequity in America, I stressed the importance of listening to each other and caring for one another. To that end, I announced a new pathway on the mySkills learning platform called “Enabling Inclusive Conversations.” I am pleased to share that nearly 2,000 of us have already completed that pathway. If you haven’t yet had a chance, I encourage you to check it out. I also announced that we committed $1 million to organizations focused on creating a more just society."

"To improve our diverse talent pipeline and representation in leadership, we’ve made changes to our succession planning and talent management processes to be even more intentional about identifying opportunities to promote people of color from within the company into leadership positions and attract others from outside the company."