I know some of you think this may not be a big deal, but I feel it was a personal accomplishment. I successfully went to the gym and did some Whole Foods shopping without a freakin’ mask. The lady at Whole Foods tried to give me one, but I just said “no thanks” and kept walking. I can’t even convince my husband to ditch his. He’s always worried the police will be called on us.
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Your steps to victory in that scenario:
Inform them you have a medical condition which makes you unable to wear a mask
If they still deny entry, ask if they offer curbside pickup or online orders. If yes, do that. If no, ask for the phone number of their legal department
In earshot of the previous employee, inform legal that they are in violation of the ADA, and will be facing an extremely hefty lawsuit (maybe even class action) if they do not change their policy
Money speaks. If they could lose tens of thousands of dollars in fines and then even more in court costs every time they do the thing, they will stop doing the thing