especially if there's a documented shortage.

This is baloney. They could still do a partial fill of the medication, and if they were out completely, they could ask if you wanted them to check other locations for it. Furthermore, they didn't state they couldn't fill it because of a shortage - so, if this was the case, they lied to you, which is a breach of their professional ethics.

especially if there's a documented shortage.

This is baloney. They could still do a partial fill of the medication, and if they were out completely, they could ask if you wanted them to check other locations for it. Furthermore, they didn't state they couldn't fill it because of a shortage - so, if this was the case, they lied to you, which a breach of their professional ethics.